IT Support
Outsourcing is a flexible way of managing your IT requirements & costs. It allows your business to gain a complete technical support solution without the payroll expense. Your level of support can expand as your business grows, and removes the headache of the hiring process. Our team of experienced field technicians and engineers provide you comprehensive on-site & remote system maintenance according to your needs.
- Reduced costs
- Scalability (increase or decrease depending on your needs)
- You can focus on your core business
- Security enhancement
- A team of professionals with different skillsets
- IT Procurement
- Sick leave & Annual leave cover
- Recruitment costs
- Termination costs (if this unfortunate event)
- Potential yearly bonus to the employee
- Medical insurance
- Retirement contribution
- Management of the employee (your time spent)
- Training to the employee (your time spent)
- Our People
- Established company (in business since 2001) – Proactive
- Extensive Cloud experience (95 % of our clients are on Microsoft Office 365)
- Industry-specific knowledge
- Ability to support you globally (with 24/7 support)
- One partner for all end-to-end IT needs
- Corporate way of working
- Low staff turnover
- Financial Services
- Recruitment
- Insurance
- Architecture
- Membership organizations
- Retail
- Hospitality
Absolutely. We don’t only work with small business or those without an IT department. In fact, many of our existing clients are international companies with an IT department based at their headquarters overseas.
FunctionEight can be your remote hands, implementing actions and policy on behalf of your internal team. This saves the cost of flying staff around the world to take care of the regional offices and minimizes frustration for local employees who don’t want to wait for the right time-zone to have their issues resolved.
- 24×7 IT Helpdesk covering your users in Asia or globally
- 24×7 IT Infrastructure monitoring for your offices in Asia or globally
- Local Onsite support for your offices in Asia
- Local Project work for your offices in Asia
- Local Procurement service for your offices in Asia
- Digital Development
Please get in touch with us for a further discussion.
IT Helpdesk is a service where a centralized team within a company supports users for different kinds of IT issues. Normally this is a remote and “break-fix” service.
Please read more about this service here.
It is a service to allow small and medium enterprises (SMEs) access to a part-time Chief Technology Officer (CTO) / IT Manager at an affordable cost.
Please read more about it here.
Our IT Helpdesk puts one of Hong Kong’s most experienced IT teams at your fingertips. Don’t wait for someone to come over if the answer to your problems can be addressed with a simple phone call or email. In our experience, most problems can be resolved via telephone and remote access. Remote IT support means that our experts can directly tackle problems on your machine without being physically next to you. FunctionEight’s sophisticated remote access tools and experienced technicians are always there when you need them.
Yes, we can assist in creating all kinds of backups.
We all like to live in hope that nothing will go wrong, and our hard drives will live forever. Yet we all know that feeling when something crashes, or you accidentally delete a file, and you don’t have a disaster recovery solution in place.
Contact us to get started.
Alongside the helpdesk, we often recommend purchasing support onsite through a managed services contract.
Under a helpdesk only set up, we cannot come onsite to complete any requested tasks.
Our average ticket resolution time is under half an hour.
Working with IT providers could save you time and money. It minimizes and prevents costly IT breakdowns that can cost your business thousands in lost man-hours and productivity.
FunctionEight offer an hourly rate (based on the qualifications of the service delivery personnel), including substantial discounts for regular scheduled service and large projects.
If there is an agreed fixed schedule then one of our team of experienced field technicians and engineers will provide you with comprehensive on-site system maintenance at pre-determined times during the week.
Proactively maintaining systems allows us to pre-empt any issues before they arise, giving you a smooth system environment that you can work efficiently from.
If you have a pre-paid hours contract, we will not come onsite without request and we will never come onsite without prior approval.
Yes. Whilst we are most proficient in Microsoft environments, we also have engineers who are able to support you with Apple Mac and other devices.
We recommend implementing an email gateway solution that will provide business continuity in case your email provider has an outage. We also suggest reviewing your domain hosting to see where your email data is stored and whether it is safe and efficient. If using O365, check your settings to see whether you have applied security features. Finally, have an archiving solution that keeps a record of your data for you. See our page on Mimecast for more information.
Yes, we can advice and support on your telecoms set up. In some cases, we will work with partners for example to provide comprehensive support for Avaya. We frequently have requests from businesses looking to move to soft phones. If this is of interest to you, let us know how we can support you.
Common problems facing small businesses include: internet connectivity, logout issues, printer and scanner troubleshooting.
For this kind of support only, we would suggest purchasing a pre-paid contract for 10-20 hours of support that can be used only when you actually need it.
IT Consulting
Scenarios like…
An old employee purchased our domain a long time ago
We are paying multiple providers for hosting and not sure which we still need
We don’t have access to our website, so can’t make changes or updates are too scared to move hosting
Read all the answers here – Don’t know domain website email hosting?
Being informed as early as possible is always recommended, especially as every case has different challenges and requirements.
For an office with less than 80 staff, the IT planning should usually be started 3-5 months in advance, with onsite activity starting 2 weeks before. It could be much longer, though, depending on the readiness of the new office site.
The shorter timeline you give yourself and your contractors, the more stressful the project will be and most likely the higher the price will be.
For a basic office set up with less than 50 people, the IT relocation can take place over a single weekend.
- Your IT team
- Clients and partners
- Insurance provider
- Bank
- Telephone provider
- Accounts departments
- Internet service provider
We can assist in office relocations within Hong Kong, or within Singapore. We do not service international office moves, but we
can work with partners abroad to manage an overseas move.
Yes, absolutely.
Some companies use an office move as an opportunity to evaluate their hardware, and evaluate what should be kept, replaced and upgraded.
If you’ve been thinking about moving from local servers to the cloud, you can consider including this in the project.
However, the server migration will be another project that should be scheduled way before the physical move to ensure everything is running smoothly.
Yes, send us an email at f8.info@dev.functioneight.com and we will send you a free template checklist for your office relocation.
It’s a breach that infects and blocks a computer system, often encrypting valuable data. The attacker then demands money to free the system and decrypt the data.
Make sure your employees are properly and regularly educated (cybersecurity awareness training).
Ensure there’s a back-up and recovery plan for data residing on your computers and server. In the unfortunate event a breach will happen, at least you will still have a copy of your latest data.
In this type of attack, attackers use fraudulent emails or other messages to trick victims into taking an action such as revealing personal data or passwords.
Make sure your employees are properly and regularly educated (cybersecurity awareness training) on how to spot and avoid fraudulent emails.
Invest in some email security software such as Mimecast.
1. To protect your company, we would strongly recommend to setup Multi-Factor Authentication (2FA) for all your employees, where a password needs to be verified on your device in order to be successful. It may be as hassle for some at first, but it will for sure protect your organisation and employees. against many possible threats.
2. Make sure all your employees have professional Anti-virus Protection software on their computers. Make sure this is regularly monitored and updated to the latest version.
3. Make sure you do a regular back-up of your company files.
4. Use strong passwords. There is a reason why larger companies force you to choose more complicated passwords with a mix of letters, numbers, symbols etc.
5. Don’t use Public Wifi.
Digital Services
Many companies have made the initial investment in getting themselves an online presence with a website. However it is a common error to then presume that once created it will automatically pop up in Google searches that your customer prospects might make. We often explain it in old terms examples like a brand new shop that has just put nice big signage above their brand new office door when they open for business. Now they sit back and wait for customers to line up outside. Business owners know this is unlikely to succeed as customers aren’t going to suddenly know you exist or drive past your new shop by pure chance!
Read more here –
Our website is not responsive and is built on an old platform
We are not doing any SEO (Search Engine Optimisation) or SEM (Search Engine Marketing) and really have no idea how to get started.
Many companies have made the initial investment in getting themselves an online presence with a website. However it is a common error to then presume that once created it will automatically pop up in Google searches that your customer prospects might make. We often explain it in old terms examples like a brand new shop that has just put nice big signage above their brand new office door when they open for business. Now they sit back and wait for customers to line up outside. Business owners know this is unlikely to succeed as customers aren’t going to suddenly know you exist or drive past your new shop by pure chance!
Read more here –
Our website is not responsive and is built on an old platform
We are not doing any SEO (Search Engine Optimisation) or SEM (Search Engine Marketing) and really have no idea how to get started.
A typical short project can take 6 months from start to finish. Other, more complex systems may be developed over years. We will scope up a time frame that is suitable for your business.
Our primary competence is developing on Laravel and WordPress. If you have a system that is using these platforms, contact us for support, maintenance and development.
In an ideal scenario, you would have all the requirements for your new project sorted before contacting us, but don’t let that stop you. Some considerations you ought to think about include your overall budget, your timeline requirements, who will need to use the tool and how they will need to access it.
Through regular (weekly/bi-weekly) conference call meetings that will discuss progress, roadblocks and queries. Our developers are also responsive via email for convenient quick contacts.
We also offer maintenance and support packages, as well as hosting options for your tool.
We don’t over-complicate things. We’ll get to the core of what you want & need instead of adding in unnecessary features and designs. It’s a philosophy that has a proven track record of success and feedback from past clients tells us that sometimes simple is best.
